HR Business Outsourcing News - December 2009

International, China and CTG news update

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Executive Summaries

INTERNATIONAL HR MARKET NEWS

DECEMBER 2009

Perhaps the most interesting data compilation this month about the job market was released on December the 8th Manpower’s annual Employment Outlook Survey. According to the analysis, employers will slowly come back to increasing headcount in companies across Asia, especially in India and China, where GDP growth rate is expected to exceed work efficiency growth rate.

In the USA, government data from the job market has shown that local employers kept cutting jobs, but slower than projected. Staffing companies stocks rose after publication of the news, indicating better outlook for the U.S. job market in the near future.

Unemployment surged across EU as the economies shrank by -4.1% in 2009 (EU27 Q3 y-o-y), according to EuroStat news release. Economists warn that unemployment across EU may still grow in 2010 or at best remain unchanged. Employers are expected to cut costs and increase work efficiency in the short term, before macroeconomic factors will allow coming back to hiring.

Present situation in the economy creates good opportunities for “cost-cutter” companies, able to advise clients on margin-widening strategies and more efficient use of the employees. According to Russ Fradin, CEO of Hewitt Associates, “increasing operational efficiency is an ongoing business trend and whether the recovery is robust or anemic, companies will need to identify areas of improvement”.

Economic downturn puts more pressure on companies as the remaining customers become more and more demanding. Harvard Business Review survey by Convergys identified “knowledgeable employees”, and “ability to resolve problems in the first call” as the two most important service quality factors, that should stay at the focal point of customer relationship managers. According to the research, 40% of customers who suffer through bad experiences stop doing business with the offending company.

Data from December shows that worldwide economy (especially in America and Europe ) is still far from full recovery from the economic crisis. But it may be good news for companies who can offer business solutions lowering internal costs, widening profit margins and increasing work efficiency without hiring permanent staff (i.e. through staffing).

国际新闻摘要

2009 年 12 月

本月比较注重编辑的信息是关于就业市场的，12月8日万宝盛华发布了年度雇佣前景调查。据分析,雇主对于亚洲的公司中增加员工人数的期望会缓慢回升,特别是在中国和印度,在那里的GDP增长率预计将超过工作效率的增长率。

在美国,政府数据显示本地就业市场依然是雇主裁员,但缓于预期。派遣公司股票上涨后公布的消息,表明美国的就业市场未来前景向好。

根据欧洲统计局发布的新闻，欧盟失业人数激增导致2009年经济收缩-4.1%。经济学家们警告,欧盟失业率在2010年可能仍然增长或充其量仍保持不变。雇主们在短期内期望降低成本和提高工作效率,之前的宏观经济因素将允许回到雇佣。

目前的经济发展现状为作为“成本消减者”的公司提供了良机，建议客户把战略放在扩展利润及提高员工工作效率上。翰威特首席执行官表示，“提高运行效率是一个持续的商业趋势，是否能恢复到精力充沛的状态还是依然处于贫血状态,需要公司明确改进的地方。”

经济不景气使得公司处于强压中对于剩下的客户变得越来越多苛刻。Convergys公布的《哈佛商业评论》调查确定“知识型员工”、“能力解决问题放在首位”作为两种最重要的服务质量因素应该集中保留在客户关系管理中。据研究,40%的客户曾有由于违规的公司遭受停业的不幸经历。

从12月的数据显示,全球经济(特别是在美国和欧洲)还远未完全从经济危机中康复过来。但对于一些能够为客户提供的商业解决方案，降低内部成本、扩大利润和提高工作效率不雇用职员(即通过派遣)的公司来说，这也许是个好消息。

INTERNATIONAL ‘BIG PLAYER’ NEWS

DECEMBER 2009

December news releases from ADP included an interesting case study of eTIME system implementation by ADP, tailored to reduce HR-related costs of a major American hospital. The case is actually several month old, but it is a good time now to expose all cost-cutter services that HR companies have to offer. A survey posted on NorthgateArinso website showed in December that for 53% of all respondents cost reduction will be the number 1 HR service delivery priority in 2010.

The European Commission approved Adecco SA’s acquisition of MPS Group Inc., one of the largest U.S. staffing firms. This move is a continuation of the firm’s strategy of growth by acquisitions around the world, and solidifies Adecco’s dominant position on the European staffing market.

Manpower announced that it has signed a massive 200-million-dollar contract with the Australian Defence Force (ADF). Leveraged by its robust RPO expertise and a wide office network of more than 50 offices across Australia and New Zealand, Manpower will lead ADF’s outcome-based recruiting services program.

In December U.S. Congress passed a very significant regulation introducing important reforms into American healthcare system. The reform has already raised a plethora of legal compliance questions from businesses. In order to capitalize on this situation, Ceridian organized a series of free web-based seminars, briefing on the key issues in the health care reform and providing valuable insights into likely compliance issues for employers.

December was also a good month for NorthgateArinso, who announced signing two large, multi-million-dollar agreements with companies AstraZeneca and Leisureworld Caregiving Centres. Interestingly both of those companies are in the ever-expanding healthcare industry, which hints about Arinso’s target group preference.  NorthgateArinso solutions base on high-performance SAP platform, streamlining and consolidating client’s HR functions into one system.

According to Manpower’s December job market survey, employers in Asia may be the first to increase their net employment numbers in 2010. Anticipating the incoming buzz in the recruitment sector, Convergys started an innovative program of reaching the potential job candidates, by enabling them to apply for a job by simply sending a SMS message on a given mobile number. To further expand its reach even further, Convergys made use of popular online networking sites such as Twitter and Facebook.. According to the source, the new methods netted more than 13.000 new applicants up to date.

人力资源外包“大玩家”新闻

2009 年 12 月

ADP在12月的信息发布中包括了一个有趣的关于ADP执行eTime系统的个案研究，是针对一家美国医院适当缩减人力资本案例。这其实是几个月前的旧案例了，但是这是人力资源公司公开其所提供的成本削减服务的良好时机。NorthgateArinso网站调查显示12月53%的受访者会在2010年优先考虑第一位的人力资源外包服务以削减成本。

欧洲委员会批准Adecco SA公司收购MPS集团公司，MPS为美国最大的人力资源服务公司。此次收购这标志着Adecco公司世界范围内收购战略的延续，巩固了其在欧洲人力资源服务的地位。

万宝盛华宣布与澳大利亚ADF公司签定了2亿美金的合同。强大的招聘流程外包技术以及在澳洲和新西兰拥有超过50个办公点的宽广的办公网络作为杠杆作用，万宝盛华将领导ADF公司把招聘服务计划作为成果导向。

12月美国国会通过了具有意义的法案主要是针对美国医疗保健体系的改革。此改革已经引出了很多合法合规管理中存在的问题。为了利用这一情况，Ceridian组织了一系列免费的网络研讨会，简述主要关键问题是卫生保健改革和提供有价值的见解可能是在对雇主的合规事物上。

对于NorthgateArinso来说12月是个好时机，他们宣布与AstraZeneca公司以及Leisureworld Caregiving中心分别签署了价值数百万美元的两大协议。有趣的是这两家公司在卫生保健领域日渐扩张。这暗示了Arinso的目标集体偏好。NorthgateArinso解决方案是基于高性能的SAP系统平台，流线型和巩固客户的人力资源职能于一体。

根据万宝盛华12月就业市场调查，亚洲的雇主在2010年也许会首先开始加大员工人数。预计在招聘行业中，Convergys开始寻找潜在工作申请者的改革计划，使申请者能通过简单发送短消息到给予的手机号码上来申请工作。为进一步发展达到更深层次，Convergys运用了广受欢迎的在线社交网站如Twitter和Facebook..根据消息来源，到目前为止，新的网络方式已经有超过1.3万的新申请者。
 

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